Terms and Conditions
Terms & Conditions for Guiding Services
Please take a moment to read these terms before booking. They are designed to ensure we both have a safe and enjoyable experience.
1. Booking & Participation
Minor Participants: Travelers under 18 years old must be accompanied by a parent or guardian.
Health & Accessibility: If you have any physical conditions, allergies, or require special assistance (e.g., chronic illness, pregnancy, or mobility concerns), please let me know at the time of booking. I will do my best to adjust the itinerary to ensure your comfort.
Safety First: For your safety, I reserve the right to decline or modify a tour if the conditions (weather, physical requirements, etc.) are deemed unsafe for the participants.
2. During the Tour
Punctuality: To make the most of our day, please be at the meeting point on time. If we have pre-booked train seats and you are late, any costs for new tickets will be your responsibility.
Medical Costs: While I will assist in any way possible if you become ill or injured during the tour, all medical and emergency transport costs are the responsibility of the traveler.
Flexibility: As this is a private tour, we can be flexible! However, please follow safety instructions at all times.
3. What's Included (and What's Not)
What's Included:
Walking Tours: Professional English-speaking guide services.
Driving Tours (Private Vehicle Services): Professional English-speaking guide services, private vehicle usage (including any upgraded rental car costs if the standard private vehicle is unavailable), fuel costs, highway tolls, and guide's service/holding fees.
What's Not Included (Excluded):
Unless specifically stated otherwise in your confirmed itinerary, the following are generally not included:
Lunch, snacks, and drinks.
Walking Tours: Public transportation fares (e.g., trains, buses, trams for both guests and the guide).
Driving Tours: Parking fees.
Entrance fees to temples, gardens, museums, paid attractions, and sightseeing boat/cruise (yuransen) fares.
Personal travel insurance and medical expenses.
Gratuities/tips (optional, at your discretion).
4. Cancellation Policy
If you need to cancel, the following fees apply based on the total tour fare:
Notice Period Cancellation Fee Up to 32 days prior 0% (Full Refund) 31 to 16 days prior 30 % 15 to 3 days prior 50% Within 72 hours (or no-show) 100%
Notes on Refunds:
Processing Fees: All refunds for customer-initiated cancellations will be calculated based on the net received amount or total eligible refund, minus non-refundable payment processing fees (e.g., PayPal transaction fees).
Pre-purchased Items: Pre-purchased tickets are non-refundable. For rental car cancellations, a 20% handling fee applies to the refund.
Weather/Force Majeure: If the tour is canceled by the guide due to severe weather, unsafe water conditions, or severe force majeure, a full 100% refund (including processing fees) will be issued, or the tour will be rescheduled.
5. Changes to Your Booking
7+ Days' Notice: Changes to the date/time are free (subject to availability).
Less than 7 Days' Notice: A change fee of 5,000 JPY applies.
Within 48 Hours: Changes are treated as a cancellation.
6. Special Note: Private Vehicle Use
If our tour involves my private vehicle or a rental car:
Nature of Service: This is a complimentary/incidental service as part of the sightseeing experience, not a commercial taxi service.
Safety: Seatbelts must be worn at all times.
Liability: My liability in the event of an accident is limited to the coverage provided by my automobile insurance policy. I recommend all guests have their own travel insurance.
Consent: For driving tours, I will ask you to sign a simple consent form before we start.
Please take a moment to read these terms before booking. They are designed to ensure we both have a safe and enjoyable experience.
1. Booking & Participation
Minor Participants: Travelers under 18 years old must be accompanied by a parent or guardian.
Health & Accessibility: If you have any physical conditions, allergies, or require special assistance (e.g., chronic illness, pregnancy, or mobility concerns), please let me know at the time of booking. I will do my best to adjust the itinerary to ensure your comfort.
Safety First: For your safety, I reserve the right to decline or modify a tour if the conditions (weather, physical requirements, etc.) are deemed unsafe for the participants.
2. During the Tour
Punctuality: To make the most of our day, please be at the meeting point on time. If we have pre-booked train seats and you are late, any costs for new tickets will be your responsibility.
Medical Costs: While I will assist in any way possible if you become ill or injured during the tour, all medical and emergency transport costs are the responsibility of the traveler.
Flexibility: As this is a private tour, we can be flexible! However, please follow safety instructions at all times.
3. What's Included (and What's Not)
What's Included:
Walking Tours: Professional English-speaking guide services.
Driving Tours (Private Vehicle Services): Professional English-speaking guide services, private vehicle usage (including any upgraded rental car costs if the standard private vehicle is unavailable), fuel costs, highway tolls, and guide's service/holding fees.
What's Not Included (Excluded): Unless specifically stated otherwise in your confirmed itinerary, the following are generally not included:
Lunch, snacks, and drinks.
Walking Tours: Public transportation fares (e.g., trains, buses, trams for both guests and the guide).
Driving Tours: Parking fees.
Entrance fees to temples, gardens, museums, paid attractions, and sightseeing boat/cruise (yuransen) fares.
Personal travel insurance and medical expenses.
Gratuities/tips (optional, at your discretion).
4. Cancellation Policy
If you need to cancel, the following fees apply based on the total tour fare:
| Notice Period | Cancellation Fee |
| Up to 32 days prior | 0% (Full Refund) |
| 31 to 16 days prior | 30 % |
| 15 to 3 days prior | 50% |
| Within 72 hours (or no-show) | 100% |
Notes on Refunds:
Processing Fees: All refunds for customer-initiated cancellations will be calculated based on the net received amount or total eligible refund, minus non-refundable payment processing fees (e.g., PayPal transaction fees).
Pre-purchased Items: Pre-purchased tickets are non-refundable. For rental car cancellations, a 20% handling fee applies to the refund.
Weather/Force Majeure: If the tour is canceled by the guide due to severe weather, unsafe water conditions, or severe force majeure, a full 100% refund (including processing fees) will be issued, or the tour will be rescheduled.
5. Changes to Your Booking
7+ Days' Notice: Changes to the date/time are free (subject to availability).
Less than 7 Days' Notice: A change fee of 5,000 JPY applies.
Within 48 Hours: Changes are treated as a cancellation.
6. Special Note: Private Vehicle Use
If our tour involves my private vehicle or a rental car:
Nature of Service: This is a complimentary/incidental service as part of the sightseeing experience, not a commercial taxi service.
Safety: Seatbelts must be worn at all times.
Liability: My liability in the event of an accident is limited to the coverage provided by my automobile insurance policy. I recommend all guests have their own travel insurance.
Consent: For driving tours, I will ask you to sign a simple consent form before we start.
