FAQ
Frequently Asked Questions (FAQ)
Planning a private tour in Toyama, Kanazawa, Takayama, or the Hokuriku region? Here are answers to some of the most common questions our guests ask. If you have any other inquiries, please feel free to reach out to us anytime!
1. Are your tours completely private?
Yes, all of our tours are 100% private. You will not be grouped with other travelers, allowing us to fully customize the pace and itinerary to suit your family or group.
2. Where does the guide meet us?
We offer convenient pick-up and drop-off services directly from your hotel lobby, local train stations (such as Toyama or Kanazawa Station), or cruise ship ports (like Kanazawa Port or Fushiki Port).
3. Can we customize the itinerary or stop at places not listed on the website?
Absolutely. We specialize in bespoke, tailor-made tours. You can share your specific interests—such as local crafts, hidden viewpoints, or specific historical sites—and we will design a custom route for you.
4. Can you meet us outside of Hokuriku, such as Tokyo or Kansai, to transfer with us?
Yes, we can arrange custom transfers or accompany you from major hubs upon request. However, please note that starting a tour outside our local region typically requires the guide to arrange a rental car and travel a day in advance. Therefore, additional fees covering the guide's prior-day rental car arrangement, travel expenses, and lodging will be added to your estimate. We are always happy to discuss your specific travel plans in detail before finalizing any quotes.
5. Are your guides officially licensed?
Yes. All guiding services are led by licensed Regional Guide-Interpreters (Toyama Prefecture and surrounding regions), ensuring deep historical knowledge, professional safety standards, and fluent English communication.
6. How do we get around during the tour?
For our Driving Tours, we travel comfortably in a private vehicle (such as a Suzuki Jimny or chartered transport suitable for your group size). For our Walking Tours, we combine walking through historic districts with local public transportation such as buses and trains, allowing you to experience the city just like a local while we guide you every step of the way.
7. Can you accommodate dietary restrictions or food allergies for lunch?
Yes. When booking your tour, please inform us of any dietary needs (such as vegetarian, halal, gluten-free, or seafood allergies), and we will select appropriate local restaurants or notify establishments in advance.
8. What happens if the weather is bad on the day of the tour?
Our private tours operate in most weather conditions, but we can flexibly adjust the itinerary on the fly if outdoor conditions (such as mountain routes or hiking paths) require a safer or alternative indoor plan.
9. Do you offer gear rentals for fly fishing tours?
Yes. For our fly fishing and outdoor adventures, we provide comprehensive gear rental options so international anglers can enjoy the rivers of Hokuriku without needing to pack heavy equipment.
10. How do we book a tour and what is the payment method?
You can easily inquire and book through our website or via email. We coordinate all details directly with you and provide secure payment instructions prior to the tour date.
11. What is your cancellation policy?
We understand that travel plans can change unexpectedly. Please check our booking terms or contact us directly for specific details regarding our flexible cancellation windows and refund policies.
Have more questions?
If you couldn't find the answer you were looking for, or if you would like to discuss a custom itinerary tailored specifically to your travel plans, please don't hesitate to
